Reports & Analytics
AI agent performance and insights
Total Messages
1,847+12.5%
AI Success Rate
92%+3.2%
Avg Response Time
1.2s-0.3s
Escalations
48-8%
AI Success Rate Trend
Line chart showing AI success rate over time
(Chart.js integration)
Message Volume
Bar chart showing daily message volume
(Chart.js integration)
Average Response Time
Instant (<1s)1.2s
Fast (1-3s)2.1s
Normal (3-5s)4.3s
Slow (>5s)6.8s
Most Common Questions
Check-in instructions342
WiFi password228
Parking information114
Local recommendations76
Property Performance
| Property | TotalMessages | AiSuccessRate | AvgResponseTime | Escalations |
|---|---|---|---|---|
| Cozy Cabin | 245 | 94 | 1.1s | 3 |
| Beach Loft | 312 | 91 | 1.3s | 8 |
| Mountain View | 187 | 88 | 1.5s | 12 |
| Downtown Studio | 156 | 85 | 1.8s | 15 |
| Lakeside Retreat | 298 | 95 | 1.0s | 2 |
Escalation Reasons
Complex Request18
Requires human judgment
Maintenance Issue12
Property-specific problem
Policy Exception8
Outside standard rules
Urgent Matter6
Time-sensitive issue
Guest Complaint4
Negative feedback
AI Training Feedback
incorrectBeach Loft
Can I bring my dog?
AI Response: "Yes, pets are welcome"
Suggested: "This property is not pet-friendly"
improvementCozy Cabin
What time is checkout?
AI Response: "Checkout is at 11 AM"
Suggested: "Checkout is at 11 AM. Late checkout may be available for an additional fee."